{"id":4908,"date":"2023-08-31T04:00:36","date_gmt":"2023-08-31T04:00:36","guid":{"rendered":"https:\/\/storeseo.com\/?page_id=4908"},"modified":"2025-10-07T09:54:58","modified_gmt":"2025-10-07T09:54:58","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/storeseo.com\/fr\/refund-policy\/","title":{"rendered":"Politique de remboursement"},"content":{"rendered":"<p><strong>Date d&#039;entr\u00e9e en vigueur : 7 octobre 2025<\/strong><\/p>\n\n\n\n<p>Les abonnements StoreSEO sont factur\u00e9s via Shopify. Cette politique de remboursement explique notre approche en mati\u00e8re de remboursement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Politique g\u00e9n\u00e9rale<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les remboursements sont soumis aux <strong>utilisation de l&#039;application<\/strong> et calcul\u00e9 sur la base de la<strong> <\/strong>consommation de cr\u00e9dits d&#039;IA, car ceux-ci repr\u00e9sentent des co\u00fbts ponctuels que nous supportons de notre c\u00f4t\u00e9 (et non du c\u00f4t\u00e9 de l&#039;utilisateur).<\/li>\n\n\n\n<li>Les demandes de remboursement doivent \u00eatre faites<strong> dans les 14 jours<\/strong> de l&#039;achat initial.<\/li>\n\n\n\n<li>Des exceptions peuvent s&#039;appliquer en cas d&#039;erreurs techniques, de double facturation accidentelle ou si la loi l&#039;exige.<\/li>\n<\/ul>\n\n\n\n<p><strong>Exemple:<\/strong> Si vous avez utilis\u00e9 50% (ou plus) des cr\u00e9dits AI allou\u00e9s dans votre plan, nous pouvons \u00e9mettre un <strong>remboursement au prorata ou partiel<\/strong> bas\u00e9 sur notre calcul.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Modules compl\u00e9mentaires ponctuels<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les recharges de cr\u00e9dit AI et les achats ponctuels sont <strong>non remboursable<\/strong> une fois les cr\u00e9dits consomm\u00e9s.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Comment demander un remboursement<\/strong><\/h2>\n\n\n\n<p>Pour demander un remboursement :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contactez-nous au <a href=\"https:\/\/storeseo.com\/fr\/support\/\"><strong>https:\/\/storeseo.com\/support\/<\/strong><\/a><strong>\u00a0<\/strong><\/li>\n\n\n\n<li>Indiquez le nom de votre magasin et vos informations de facturation.<\/li>\n\n\n\n<li>Nous examinerons votre utilisation et votre \u00e9ligibilit\u00e9.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Facturation Shopify<\/strong><\/h2>\n\n\n\n<p>Tous les remboursements sont trait\u00e9s via le syst\u00e8me de facturation de Shopify. Selon votre mode de paiement, le remboursement peut prendre de 5 \u00e0 10 jours ouvr\u00e9s.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Modifications de la politique de remboursement<\/strong><\/h2>\n\n\n\n<p>Nous pouvons mettre \u00e0 jour cette politique \u00e0 tout moment. L&#039;utilisation continue de StoreSEO apr\u00e8s les mises \u00e0 jour vaut acceptation.<\/p>","protected":false},"excerpt":{"rendered":"<p>Effective Date: 7th October, 2025 StoreSEO subscriptions are billed through Shopify. This Refund Policy explains our approach to refunds. 1. General Policy Example: If you used 50% (or more) of the allocated AI credits in your plan, we may issue a pro-rated or partial refund based on our calculation. 2. One-Time Add-Ons 3. How to [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":11708,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","inline_featured_image":false,"_eb_data_table":"","footnotes":""},"class_list":["post-4908","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/storeseo.com\/fr\/wp-json\/wp\/v2\/pages\/4908","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/storeseo.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/storeseo.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/storeseo.com\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/storeseo.com\/fr\/wp-json\/wp\/v2\/comments?post=4908"}],"version-history":[{"count":7,"href":"https:\/\/storeseo.com\/fr\/wp-json\/wp\/v2\/pages\/4908\/revisions"}],"predecessor-version":[{"id":13312,"href":"https:\/\/storeseo.com\/fr\/wp-json\/wp\/v2\/pages\/4908\/revisions\/13312"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/storeseo.com\/fr\/wp-json\/wp\/v2\/media\/11708"}],"wp:attachment":[{"href":"https:\/\/storeseo.com\/fr\/wp-json\/wp\/v2\/media?parent=4908"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}