The story
Amara sells a haircare line for textured hair. Her formulations are specific and her results are real, but her pages described the products the way a salon shelf does: hydrating, defining, nourishing. Words that apply to everything and therefore match nothing.
Her customers search with far more precision — curl pattern, porosity, protein sensitivity, scalp condition, whether it is safe over colour. And increasingly they ask an assistant to build a whole routine, which means the products that get named are the products whose pages state which hair they are for.
Naming hair types explicitly, publishing routine and compatibility questions as FAQ schema, and generating quotable snippets was the change. The formulations were already right; the pages had simply never said who they were for.